FAQ
ONLINE ORDERS
how do i order?
we offer a monthly menu of 5 flavors that are available to order every week beginning on wednesday at 1pm EST. the order cut off is sunday at 6pm EST and we ship ALL orders on tuesday. we also offer variety sampler packs and value packs of our iconic OGio chocolate chip cookies.
shipping information
we ship orders every tuesday. tracking information will be sent out via email once your order has dispatched from our facility. please double-check that your shipping address is correct and you are signed up to receive delivery alerts. chipkick is not responsible for incorrect addresses or delivery issues once the cookies leave our facility. once your order has shipped out of our facility it is now in UPS/USPS’ hands and we are not liable for any lost, stolen, or returned packages. for further information in regards to shipping, please drop us an email at hello@chipkickcookies.com with any questions.
how long will my order take to arrive?
the best delivery times for DMV and NY/NJ (the mid - atlantic) are with UPS ground (DMV usually receive them the day after they are shipped; mid atlantic and northeast within 2-3 days). we highly recommend usps priority for mid west and west coast shipments (most orders are received by friday; however ups ground takes longer). for more detail or for estimated transit time, check with the specific courier.
what is the maximum amount of cookies i can order?
there is a maximum of 24 cookies per order
how many flavors do you offer?
chipkickcookies has a minimum of 5 flavors available every week for ordering.
PICKUPS
do you offer pickups?
let's meet! once per month we try to offer a surprise pickup opporutnity for our local customers. subscribe to our emails to make sure you get the announcement.
in case of pickups or special orders, customers are responsible for picking up at the specified location, date and time selected. there is a strict 15 minute grace period policy for all pickups - no exceptions. thank you for helping to keep our operations safe and punctual, and for understanding.
REHEATING
can i reheat the cookies?
for a fresh-baked, extra gooey inside, cookies can be reheated in the oven at 350 for 6-7 minutes or microwave for 7-10 seconds. careful, they may be hot! let them sit for a few minutes before enjoying (for some extra fun, break them in half and show us your cookie break!).
REFUNDS / CANCELLATIONS
what is the refund/cancellation policy?
all sales and orders are final. no refunds.
INGREDIENTS & PACKAGING
allergen statement
all cookies contain soy, eggs, milk, and wheat. our cookies are made in a facility where cross contamination of allergens can occur. this includes soy, dairy, tree nuts, wheat, and peanuts.
questions about ingredients, dietary, religious/personal restrictions or preferences?
feel free to contact us via email (hello@chipkickcookices.com) or reach out to us on social media.
what is the standard packaging for orders?
all pick-up orders come in standard bakery style packaging (cookies are not individually wrapped). all shipping orders include individually bagged cookies. please contact us for all special packaging needs.
GIFTS & SPECIAL ORDERS