how do i order? inventory is released beginning at 10am, every saturday. we bake the cookies to order and all orders are shipped out tuesday.
shipping information shipping and tracking information will be sent out via email once your order has dispatched from our facility. please double-check that your shipping address is correct and you are signed up to receive delivery alerts. chipkick is not responsible for incorrect addresses or delivery issues once the cookies leave our facility. once your order has shipped out of our facility it is now in UPS/USPS’ hands and we are not liable for any lost, stolen, or returned packages. for further information in regards to shipping, please drop us an email at email@example.com with any questions. please Note: shipments may experience delays due to COVID-19.
how many flavors do you offer? chipkickcookies has a minimum of 4 flavors available every week for ordering.
do i need to add a 13th cookie to my cart to qualify for the bakers dozen? no, there is no need to add a 13th cookie to your order. we will handle the bakers dozen cookie for every 12 cookies ordered.
can i reheat the cookies? for a fresh-baked, extra gooey inside, cookies can be reheated in the oven at 350 for 6-7 minutes or microwave for 7-10 seconds. just let them sit for a few minutesbefore enjoying (for some extra fun, break them in half and show us your cookie break!).
pickup information in case of pickups or special orders, customers are responsible for picking up at the specified date and time selected. there is a strict 15 minute grace period policy for all pickups - no exceptions. thank you for helping to keep our operations safe and punctual, and for understanding.
what is the refund/cancellation policy? please note, all sales and orders are final. no refunds. customers are responsible for picking up their order at the specified date & time selected during checkout.
allergen statement all cookies contain soy, eggs, milk, and wheat. our cookies are made in a facility where cross contamination of allergens can occur. this includes soy, dairy, tree nuts, wheat, and peanuts.
questions about ingredients, dietary, religious/personal restrictions or preferences? feel free to contact us via email (firstname.lastname@example.org) or reach out to us on social media.
what is the standard packaging for orders? all pick-up orders come in standard bakery style packaging (cookies are not individually wrapped). all shipping orders include individually bagged cookies. please contact us for all special packaging needs.
can i place a special order and how ? yes, we accept special orders at all times! please fill out the special order form here.
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